Hassle-Free Returns and Refunds
Explore our straightforward policy for returning and refunding art pieces, ensuring a seamless experience for our valued customers.
Easy Returns
Return any artwork within 30 days for a full refund.
Quick Refunds
Receive your refund within 7 business days after we receive the returned item.
Refund and Returns Policy Overview
At NKastanidi.com, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your artwork, you can return it within 30 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. Please note that custom or commissioned pieces are not eligible for return.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to send the artwork back to us. Once we receive the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
In the case of exchanges, you can choose a different artwork of equal or lesser value, or pay the difference for a higher-priced item. The same 30-day return window and original condition requirements apply. If the artwork arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.
Frequently Asked Questions
Find answers to common questions about our refund and returns policy below.
What is the return period for artworks?
You can return any artwork within 30 days of delivery for a full refund or exchange.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We will provide instructions.
When will I receive my refund?
Once we receive the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method.
Refunds & Returns Support
Contact Our Support Team
If you have any questions or concerns regarding refunds or returns, please don’t hesitate to reach out to our dedicated support team. We’re here to help!
Need Assistance with Your Return?
If you need further assistance or wish to initiate a return or refund request, our team is ready to help. Click the button below to get started and ensure a smooth process.